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This document contains installation instructions for the following products:

  • Adobe Creative Suite 5 Design Premium
  • Adobe Creative Suite 5 Design Standard
  • Adobe Creative Suite 5 Web Premium
  • Adobe Creative Suite 5 Master Collection
  • Adobe Creative Suite 5.5 Design Premium
  • Adobe Creative Suite 5.5 Design Standard
  • Adobe Creative Suite 5.5 Web Premium
  • Adobe Creative Suite 5.5 Production Premium
  • Adobe Creative Suite 5.5 Master Collection

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Install a Creative Suite 5 or 5.5 edition from disc

The components of Adobe Creative Suite 5 Design Premium, Design Standard, Web Premium, and Master Collection are on multiple DVDs:

  • Adobe Creative Suite 5 Application DVD set (multiple discs)
  • Adobe Acrobat 9 Pro Application DVD (single disc)

(Only in CS5 is Acrobat 9 installed with a separate serial number and installation media. In CS5.5, the Acrobat installation process is incorporated into the installer.)

Each component has its own serial number. Master Collection has an additional serial number for Color Finesse.

Before you begin the installation process, locate all media and serial numbers. For help locating serial numbers, see Find a serial number quickly.

Note: If you purchased an upgrade, use a qualifying serial number to complete the installation.

Note: Discs labeled 'Content' contain optional, nonessential files that are not required to install the product. For example, a Content disc can contain ReadMe files, tutorials, or example files. You can install this content manually by copying it to your hard drive when you want to access the material. Most content can be copied to a location of your choosing. For instructions on installing fonts, see one of the following documents:

  • Install or uninstall fonts (Vista)
  • Installing fonts on Windows (Windows 7)

Before you begin, close all applications, including your web browser. Make sure that you have administrative privileges or can validate as an administrator.

Note: You do not need to uninstall any previous version of Creative Suite before installing CS5 or CS5.5.

  1. Insert the Adobe Creative Suite Application DVD 1 into your DVD drive.

  2. Double-click Set-up.exe (Windows) or Install.app (Mac OS) to begin the installation.

    Note: Depending on your AutoPlay settings in Windows, the Set-up.exe file can launch automatically.

  3. Follow the onscreen instructions to install Adobe Creative Suite.

  4. When prompted for a serial number, enter your Adobe Creative Suite serial number and complete the installation.

  5. If prompted, close conflicting processes to complete the installation.

Most CS5 products come with separate installers for Acrobat 9 Professional. (The Acrobat installers are included in CS5.5. If you are installing CS5.5, skip this section.) If you already have Acrobat 9 Pro installed, either as part of a suite or as a stand-alone application, do not reinstall it. If you're an existing Acrobat 9 Pro user, download and install the most current updates. To check for updates, open Acrobat 9 Pro and choose Help > Check for Updates.

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If you have Acrobat 8 or earlier installed on your computer, uninstall it before you install Acrobat 9 Pro. To remove Acrobat, do one of the following:

  • Windows XP: Open the Windows Control Panel and double-click Add or Remove Programs. Select the product that you want to uninstall, click Change/Remove, and then follow the onscreen instructions.
  • Windows Vista and Windows 7: Open the Windows Control Panel and double-click Programs and Features. Select the product that you want to uninstall, click Uninstall/Change, and then follow the onscreen instructions.
  • Mac OS: Run the uninstaller located in the Acrobat Professional folder.

To install Acrobat 9 Pro, follow these steps:

  1. Insert the Adobe Acrobat 9 Pro Application DVD disc into your DVD drive.
    • Windows: Navigate to the root directory of your DVD drive and double-click the Setup.exe file to begin installation. Follow the onscreen instructions to install Acrobat 9 Pro. When prompted for a serial number, enter your Adobe Acrobat 9 serial number and complete the installation.
    • Mac OS: Drag the Adobe Acrobat 9 Pro folder into your Applications folder. After the files are copied, launch Adobe Acrobat 9 Pro. When prompted, enter your Adobe Acrobat 9 Pro serial number.

Install a Creative Suite 5 or 5.5 edition from an electronic download

The components of Adobe Creative Suite 5 Design Premium, Design Standard, Web Premium, and Master Collection are contained in two downloadable packages:

Adobe
  • Adobe Creative Suite 5 Application
  • Adobe Acrobat 9 Pro Application
Mac

Each component has its own serial number. Master Collection has an additional serial number for Color Finesse.

The components of Creative Suite 5.5 Design Premium, Design Standard, Web Premium, Production Premium, and Master Collection are contained in one downloadable package: Adobe Creative Suite 5.5 Application.

Each Windows package contains two files: a .7z file and a .exe file. Each Mac OS package contains one DMG file.

Before you begin the installation process, locate all serial numbers. For help locating serial numbers, see Find a serial number quickly.

Note: If you purchased an upgrade, use a qualifying serial number to complete the installation.

Note: You do not need to uninstall any previous version of Creative Suite before installing CS5 or CS5.5.

  1. After completing your purchase, click the Download Your Products button to go to the Your Downloads page.
  2. On the Your Downloads page, click the Akamai Download Manager link for Adobe Creative Suite 5 and wait for the file or files to completely download.
    Note: If you have trouble with the Akamai Download Manager, click Alternate Download Method, and then download the .7z and .exe files (Windows) or the .dmg file (Mac OS) manually.
  3. (Mac OS) When the DMG file has finished downloading, a dialog box appears asking if you would like to launch the DMG file. Click OK. If the dialog box does not appear, navigate to the location where you saved the downloaded DMG file and double-click it to open the file. After the DMG file finishes verifying, a window will open containing the installer.
  4. Close all applications, including your web browser.
    • Mac OS: Double-click the Install.app file.
    • Windows: Navigate to the directory where you saved the installation files and double-click the .exe file associated with your product to extract the installation files. The filename is based on the product you purchased, such as DesignPremium_CS5_LSx.exe.

    After the files finish extracting, the installer launches automatically. If it doesn’t, go to the folder that contains the extracted files. Open the folder named for the product that you purchased, then open the Adobe CS folder, and double-click Set-up.exe to begin installation.

  1. Follow the onscreen instructions to install Adobe Creative Suite.

  2. When prompted for a serial number, enter your Adobe Creative Suite serial number and complete the installation.

  3. If prompted, close conflicting processes to complete the installation.

Most CS5 products come with separate installers for Acrobat 9 Professional. (The Acrobat installers are included in CS5.5. If you are installing CS5.5, skip this section.) If you already have Acrobat 9 Pro installed, either as part of a suite or as a stand-alone application, do not reinstall it. If you're an existing Acrobat 9 Pro user, download and install the most current updates. To check for updates, open Acrobat 9 Pro and choose Help > Check for Updates.

If you have Acrobat 8 or earlier installed on your computer, uninstall it before you install Acrobat 9 Pro. To remove Acrobat, do one of the following:

  • Windows XP: Open the Windows Control Panel and double-click Add or Remove Programs. Select the product that you want to uninstall, click Change/Remove, and then follow the onscreen instructions.
  • Windows Vista and Windows 7: Open the Windows Control Panel and double-click Programs and Features. Select the product that you want to uninstall, click Uninstall/Change, and then follow the onscreen instructions.
  • Mac OS: Run the uninstaller located in the Acrobat Professional folder.

To install Acrobat 9 Pro, follow these steps:

  1. On the Your Downloads page, click the Akamai Download Manager link for Adobe Acrobat 9 Pro and wait for the file or files to download.
    • Windows: Navigate to the directory where you saved the installation files and double-click APRO0930_Win_ESD1_[language].exe to extract the installation files.
    • Mac OS: When the DMG file has finished downloading, a dialog box appears asking if you would like to launch the DMG file. Click OK. If the dialog box does not appear, navigate to the location where you saved the downloaded DMG file and double-click it to open the file. After the DMG file finishes verifying, a new window will open containing the Acrobat 9 Pro folder.
  1. Close all applications, including your web browser.
    • Windows: After the files finish extracting, the installer launches automatically. If it doesn’t, locate the folder that contains the extracted files. Open the Adobe Acrobat 9 folder, then open the Acrobat 9 folder, and double-click Setup.exe to begin installation. Follow the onscreen instructions to install Acrobat 9 Pro. When prompted for a serial number, enter your Adobe Acrobat 9 Pro serial number to complete the installation.
    • Mac OS: Drag the Adobe Acrobat 9 Pro folder into your Applications folder. After the files are copied, launch Adobe Acrobat 9 Pro. When prompted, enter your Adobe Acrobat 9 Pro serial number.

More like this

Cnet download adobe reader for mac. Adobe Creative Suite 5, CS5.5, and perpetual (serial number) versions of CS6 products use an update manager called Adobe Application Manager, or AAM. You can also download and install updates directly from the Adobe website. If you are using a subscription version of CS6 or the Creative Cloud (CC), updates are installed through the Creative Cloud desktop app. To troubleshoot the CC desktop app, see: Troubleshoot Creative Cloud download and install issues

Manually update Creative Suite 5, 5.5, or 6 products

  1. Go to the Adobe.com Product updates site and choose the update you want to download.
  2. When the download completes, start the update by double-clicking the Set-up.exe (Windows) or Install.app (Mac) file.
  3. Follow the onscreen instructions to complete the update.
  4. If you are prompted to shut down conflicting applications, do the following:
  1. Select the Processes tab, select a conflicting process, and click End Process.
  1. From the process category filter pop-up menu, choose All Processes.
  2. From the list of processes, select a conflicting process, and click Quit Process, then click the Force Quit button.
  3. Repeat step 4 for any additional conflicting processes.

Troubleshoot Creative Suite 5, 5.5, or 6 manual product updates

  1. Check to see if the update downloaded successfully.
    Navigate to one of the following locations to see if the download is on your local drive:
  • Windows XP: Documents and Settings[user name]Local SettingsApplcation DataAdobeAAMUpdater1.0 2
  • Windows Vista/7: Users[user name]LocalAppDataAdobeAAMUpdater1.0
  • Mac OS X: /Users/[user name]/Library/Application Support/Adobe/AAMUpdater/1.0/
  1. If there is no update Set-up.exe (Windows) or Install.app (Mac OS) file in the folder, try the download again from the Product updates site.
    Note: Updates that are not product-specific are listed under Creative Suite.
  2. For information on troubleshooting installation failures, see Updater installation problems or failures.

Troubleshoot Adobe Application Manager problems or failures

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If AAM doesn't launch (that is, nothing happens when you start Adobe Application Manager), see Troubleshoot launch issues or problems — Adobe Creative Suite 5 and CS5.5 products (cpsid_83223).

If you are prompted for proxy server information on launch, enter the requested information. For assistance, contact your system administrator.

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  1. Verify that you have an Internet connection. If you have any firewall software, temporarily disable it or allow Adobe Application Manager access to the Internet.

    If your computer is behind an authenticating proxy server, and your user name or password have multi-byte characters (Japanese, Chinese, and so on) then the updater is unable to connect to the network. Connect without the proxy or connect with credentials that are in ASCII characters.

  2. Verify that the update has not already been applied: Launch the Creative Suite product and choose Help > [Product Name].

If AAM freezes when you apply an update, download and install the update manually. If you're trying to apply multiple updates, download and apply them individually. See Manually update Creative Suite 5 or CS5.5.

To troubleshoot updater installations problems or failures, try the following, in order:

  1. Search the knowledgebase for errors.
    Use any additional information that appears below the error, 'The following updates were unable to install..' to search for a solution in the Adobe Knowledgebase.
    1. Select the error information and press Ctrl + C (Windows) or Command +C (Mac OS) to copy it.
    2. Visit the Adobe Support website and choose your product from the Select Product Support Center menu.
    3. Paste the error text into the Search The Knowledgebase field and click Search.
      Note: Omit file paths and registry keys from the search string.

  2. Use the Adobe Support Advisor.
    The Adobe Support Advisor is an AIR app that helps identify and resolve installation issues. Click the Customer Support link on the Some Updates Failed To Install panel, or click Adobe Support Advisor to download it. You can leave the Some Updates Failed To Install panel open while you run the advisor.

  3. Identify errors in the installation logs.
    The Adobe Creative Suite 5 installer records all errors and actions in two log files. You can use the logs to search for solutions in the Adobe Knowledgebase. See Troubleshoot CS5 and CS5.5 installation with install logs.

  4. Perform general troubleshooting steps
    Follow the steps in General installation troubleshooting | CS5 and CS5.5 products.

  5. Contact Adobe Technical Support

    If you still cannot install your Adobe Creative Suite 5 product, contact Adobe Support. If you ran the Adobe Support Advisor and uploaded your Support Package, Adobe Technical Support can use the ASA token number to access your error information.

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The Windows Messenger Service (Windows) or Growl (Mac OS) displays an Adobe Application Manager pop-up window when updates are available. When an update is available, an icon appears in the taskbar until you apply the update.

  • To turn off update notifications, deselect Notify Me Of New Updates In The Menu Bar or disable the Windows Messenger Service (Windows) or Growl (Mac OS).
  • AAM runs automatically once a day at 2 am local time, or on the next user login. Change how frequently AAM checks for updates by editing the Windows scheduled task or the Mac alter the plist files.
  • Start AAM by doing any of the following:
    • Click the pop-up notification.
    • Choose Help > Updates in a Creative Suite 5 product.
    • Double-click PDApp.exe in the following locations:
      • Windows 64 bit: Program Files (x86)Common FilesAdobeOOBEPDAppcore
      • Windows 32 bit: Program FilesCommon FilesAdobeOOBEPDAAppcore
      • Mac OS X: /Library/Application Support/Adobe/OOBE/PDApp/core/

The updater accesses the following URLs to obtain update information:

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  • http://adobe.com
  • http://swupmf.adobe.com
  • http://swupdl.adobe.com